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    Returns Policy

    RETURNS

    Return Policy

    "Scarlatti-ice" provides a 30 day warranty on all products. If for any reason you are not satisfied with your purchase, simply notify us by e-mail at contact@scarlatti-ice.com and we will immediately issue a return address. The following terms apply:

    1. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.
    2. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
    3. The products must be returned in new, resalable condition. Products that are altered or damaged (scratches, wreckage etc.) do not qualify and may be discarded.
    4. There will be a 10% restocking fee for all accepted refunds unless goods are defective or there is a shipping error.
    5. Shipping charges will not be refunded unless products are defective or there is a shipping error.
    6. If the boxes associated with certain products are not returned, the value of the box will be subtracted from the return. A fee of USD 5 will be applicable. 
    7. We do not accept returns for sale items. All sale items are final.

    How to return

    Please carefully package the item you are returning in its original packaging. It must be presented in its original packaging and accompanied by the appropriate sales slip and any appraisals. You are responsible for the return shipping label. Once your package is prepared, please contact our customer service to get further details of returning address. 

    Pricing

    All prices are subject to change. We apologize, but errors take place with inputting pricing data from time to time. If there is a mistake in pricing or any other information displayed on our site we reserve the right to correct it without obligation.